Template:Balanced Scorecard Example

Balanced Scorecard

• Measure the progress in implementation of the strategy

Balanced Scorecard Example

Internal Business Process Metrics
Internal Objective Type	Measures	Targets	Supporting Initiatives	Q1	Q2	Q3	Q4	Annual	Analysis
Innovation	Percentage of sales from new products	5% of revenues will come from new products A and B.	New markets team will drive sales of new products through indirect channel.	1%	2%	4%	5%	5%	Target achieved
Operations	Product quality	Defects will be reduced from 3 in every 1,000 to 1 in every 1,000 by June.
Post-sales service	Warranty and repair costs	Warranty costs will be reduced by 50% by the end of the year.