CoE

title

CoE

author

Bernard Szlachta (NobleProg Ltd)

Source: http://searchsoa.techtarget.com/news/1301787/Forrester-details-secret-sauce-for-BPM-success

Centre of Excellence ⌘

According to Forrester report

• COE can determine success or failure of BPM implementations
• CoE does not guarantee BPM success
• CoE significantly increases the probability of BPM success

• "almost half (49%) of the enterprises that reported clear and measurable benefits from their BPM efforts had a BPM COE in place";
• "only 10% of the group reporting mixed results had a BPM COE in place; and 4% of the group reporting no BPM success had a COE in place."
• "67 percent of those reporting that BPM significantly exceeded their goals had a BPM COE, while only 14 percent of enterprises reporting no BPM project success had a BPM COE"

What a good COE should be ⌘

Forrester defines the COE as:

"A formally appointed and documented body of knowledge and experience 
on a particular subject area 
with the goals of:
     providing expertise, 
     managing governance practices, 
     and supporting projects associated with the subject area."

Members of the COE ⌘

• process visionary who would understand the business needs
• BPM project manager
• BPM tool expert
• an enterprise architect
• several domain project experts (business people called in to provide expertise on projects in their area)

CoE for SMB ⌘

• it is not always possible to do a COE (SMB)
• smaller companies lack human resources and funds
• alternative for smaller companies is "a team that is responsible to guide the installation and implementation of the software and controlling the projects the will be using the software"

Vollmers Thoughts on CoE ⌘

• "the responsibility for leading it is likely to fall on the enterprise architect, although ideally it should be a business side visionary."
• "What we're finding even in the business process centers of excellence, where I strongly recommend the business take the lead, in every case we've talked to it has been the IT operation,"
• "Primarily, the enterprise architects are a natural to act as a liaison between business and IT. Enterprise architects could also be the clearinghouse for SOA information."
• "BPM and SOA are converging"
• "You can do BPM and SOA together if you pick the right platform"