Template:Balanced Scorecard Example
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Balanced Scorecard
- Measure the progress in implementation of the strategy
Balanced Scorecard Example
| Internal Business Process Metrics | |||||||||
| Internal Objective Type | Measures | Targets | Supporting Initiatives | Q1 | Q2 | Q3 | Q4 | Annual | Analysis |
|---|---|---|---|---|---|---|---|---|---|
| Innovation | Percentage of sales from new products | 5% of revenues will come from new products A and B. | New markets team will drive sales of new products through indirect channel. | 1% | 2% | 4% | 5% | 5% | Target achieved |
| Operations | Product quality | Defects will be reduced from 3 in every 1,000 to 1 in every 1,000 by June. | |||||||
| Post-sales service | Warranty and repair costs | Warranty costs will be reduced by 50% by the end of the year. | |||||||
