Balanced Score Cards

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Strategic Objective Lag Indicator (KPI) Lead Indicator (CSF) Target Progress
Financial
Revenue growth Revenue Increase Number of bookings, revenue per booking 20%
Increase Cashflow (TODO, find right word) Median cash reserve (persent of total turnover) Median time between course delivery and payment 30%
Increase profit Profit ratio (profit/revenue) Revenue, cost, investement 10%
Broaden Revenue Mix Revenue per course category (RPCC) (percentage of total) Number of categories/outlines RPCC < 10%
Customer
Expand offering Number of new courses sold Number of new course/consultancy categories/outlines - categories/outlines removed 20
Increase enquriy conversion ration Enquiries converted into bookings Number of enquries, rejection rate
Internal
Decrease reply time Median time between an enquiry and the reply Available time of a Training Coordinator per day, Information about the trainer availability
Learning
Have certification trainers inhouse Number of trainers working exclusivly for NobleProg to Number of delivered certification programs ratio Trainers working exclusivly for NobleProg delivering certification courses 80%
Increase Training Coordinator Productivity Courses Organized/Person Time spent with the system, Time spent with the client


Another Example

Balanced Scorecard

  • Measure the progress in implementation of the strategy

Balanced Scorecard Example

Internal Business Process Metrics
Internal Objective Type Measures Targets Supporting Initiatives Q1 Q2 Q3 Q4 Annual Analysis
Innovation Percentage of sales from new products 5% of revenues will come from new products A and B. New markets team will drive sales of new products through indirect channel. 1% 2% 4% 5% 5% Target achieved
Operations Product quality Defects will be reduced from 3 in every 1,000 to 1 in every 1,000 by June.
Post-sales service Warranty and repair costs Warranty costs will be reduced by 50% by the end of the year.

Keywords

BSC


Pizza Company Example

Financial

Objective name             Lagging Indicator         Leading Indicator        Target
Maintain current profit    NET PROFIT                Pizza sold, unit cost    the as year increase by inflation rate