Ahnboyoung: /* EA and ISO 9001⌘ */

2016-02-07T17:34:25Z

EA and ISO 9001⌘

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{{Cat|Enterprise Architecture|15}}

<slideshow style="nobleprog" headingmark="⌘" incmark="…" scaled="false" font="Trebuchet MS" >
;title: Enterprise Architecture in an Enterprise
;author: Bernard Szlachta (bs@NobleProg.co.uk)
</slideshow>

=Enterprise Architecture in an Enterprise⌘=
* Strategic Management, Strategic Planning
** OMG Business Motivation Model
** Balanced Scorecards
* Strategy Execution (EFQM)
* Quality Management
** Six Sigma
** TQM
** ISO 9001
* IT Governance: COBIT
* IT Service Delivery and Support (ITIL)
* IT Implementation (CMM and CMMI)

== Area of Management relevant to EA⌘ ==
https://docs.google.com/drawings/pub?id=1wWl64JIK_XIUH866LhCYv0pVMdjKARU_uD1zlCjS6LU&w=480&h=360&.png

== Strategic Management⌘ ==
* [[Business Strategy|Business Motivation Model (BMM)]]
* Balanced Scorecard (BSC)

'''Balanced Scorecard Example'''
{| class="wikitable" width="1000px"
|-
| colspan="10" style="background: #33ccff;" | '''Internal Business Process Metrics'''
|-
!style="background: #ccffff;" | Internal Objective Type
!style="background: #ccffff;" | Measures
!style="background: #ccffff;" | Targets
!style="background: #ccffff;" | Supporting Initiatives
!style="background: #ccffff; width:30px;" | Q1
!style="background: #ccffff;" | Q2
!style="background: #ccffff;" | Q3
!style="background: #ccffff;" | Q4
!style="background: #ccffff;" | Annual
!style="background: #ccffff;" | Analysis
|-
|Innovation
| Percentage of sales from new products
| 5% of revenues will come from new products A and B.
| New markets team will drive sales of new products through indirect channel.
| 1%
| 2%
| 4%
| 5%
| 5%
| Target achieved
|-
| Operations
| Product quality
| Defects will be reduced from 3 in every 1,000 to 1 in every 1,000 by June.
|
|
|
|
|
|
|
|-
| Post-sales service
| Warranty and repair costs
| Warranty costs will be reduced by 50% by the end of the year.
|
|
|
|
|
|
|
|}

== Strategy Execution⌘ ==

=== EFQM - European Foundation for Quality Management Excellence Model (2010) ===
* Introduced in 1992 as the framework for assessing applications for the European Quality Award
* Inspired by the Deming Prize in Japan and Malcolm Baldrige Model in the USA

TODO Describe EFQM

http://www.youtube.com/watch?v=U4K2_QEMP2s

== Quality Management ⌘==

=== Six Sigma ===

==== Relation to Enterprise Architecture ====
* Architecture allows to easier

TODO: Describe Six Sigma (OCEB + SigSigma slides)

* Total Quality Management

== IT Governance: COBIT ⌘==
* Control Objectives for Information and related Technology
* Standard for IT governance
* Published in 1996 by ISACA (Information Systems Audit and Control Association)
* The current version COBIT 5 published in 2012

Its mission is:
* to research,
* develop,
* publish and
* promote
an authoritative, up-to-date, international
set of generally accepted information technology control objectives
for:
* day-to-day use by business managers,
* IT professionals and
* assurance professionals.”

== IT Governance: COBIT ⌘==
* Provides good practices across a domain and process framework
* Links business goals to IT goals, providing metrics and maturity models to measure their achievemen
* Its process model subdivides IT into four domains:
** Plan and Organize
** Acquire and Implement
** Deliver and Support
** Monitor and Evaluate
* COBIT responsibility areas: plan, build, run and monitor

Aligned and harmonized with other, more detailed, IT standards and good practices such as COSO, ITIL, ISO 27000, CMMI, TOGAF and PMBOK

* Provides Maturity Model (similar to CMMI)
* COBIT focuses on how to organize IT functions
* Enterprise Architecture concentrates on the primary business and IT organization

== IT Service Delivery and Support: ITIL⌘ ==
* IT Infrastructure Library
* Focuses on IT asses management
* Originally developed by the UK Office of Government Commerce (OGC) for the UK central government
* Contains best practices for IT service management
* De facto standard for IT service management
* IT Service Management Forum (itSMF) - forum for IT Service Management professionals
* Provides guidance on the design and implementation of the various processes

== IT Service Delivery and Support: ITIL⌘ ==
'''ITIL processes'''
* Service Delivery
** service-level management
** availability management
** financial management for IT services
** IT service contingency management
** capacity management

* Service Support
** problem management
** incident management
** service desk
** change management
** release management
** configuration management

== IT Service Delivery and Support: ITIL⌘ ==
'''ITIL and COBIT'''
* Complementary to COBIT
* COBIT objectives can be implemented through ITIL
* COBIT control objectives tell what to do - ITIL explains how to do it (best-practice)

'''ITIL and EA'''
* ITIL deals with the IT Assents Management
* EA, especially the relation of applications to infrastructure helps better assents management

== IT Implementation: CMMI ⌘==
* Capability Maturity Model Integration (CMMI)
* Process improvement approach
* Can apply to a project, a division, or an entire organization
* Current version 1.3 released in November 2010
* CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

'''CMMI:'''
* helps integrate separate organizational functions
* set process improvement goals and priorities
* provide a point of reference for appraising current processes

== IT Implementation: CMMI ⌘==
[[File:Characteristics of Capability Maturity Model.svg.png|500px]]
* CMMI supersedes CMM

TODO:
CMMI is abstract, therefore a lot of other Maturity Models
use it as a foundation for more specific frameworks (see COBIT and OMG BPMM)

=== Relation to EA===
* EA provides constraints and guidelines for individual software projects
* CMMI Level 3 almost requires EA in place (organization-wide standards and guidelines)

http://www.sei.cmu.edu/cmmi/

== ISO 9001 ⌘==
*Standards related to Quality Management Systems
*Published by ISO, the International Organization for Standardization
*One of the most widely used management tools in the world (Over a million organizations worldwide)
*Designed to help organizations ensure that they meet the needs of customers and other stakeholders
*Deals with
**the fundamentals of quality management systems and
**the requirements that organizations wishing to meet the standard have to fulfil

=== EA and ISO 9001 ===
* EA facilitate ISO 9001 conformance of process identification and documentation
* Quality Management say what needs to be designed, documented, controlled, measured and improved
* EA determines how the processes and resourced are organized and implemented

== BPM⌘ ==
see [[Enterprise Architecture and Management]]

Enterprise Architecture in an Enterprise - Revision history

Ahnboyoung: /* EA and ISO 9001⌘ */