Izabela Szlachta at 17:31, 19 November 2012

2012-11-19T17:31:17Z

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{{Cat|OCEB T200.1 - BPM}}
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<slideshow style="nobleprog" headingmark="⌘" incmark="…" scaled="false" font="Trebuchet MS" >
;title: CoE
;author: Bernard Szlachta (NobleProg Ltd)
</slideshow>

Source: http://searchsoa.techtarget.com/news/1301787/Forrester-details-secret-sauce-for-BPM-success

== Centre of Excellence ⌘==
According to Forrester report
* COE can determine success or failure of BPM implementations
* CoE does not guarantee BPM success
* CoE significantly increases the probability of BPM success

* "almost half (49%) of the enterprises that reported clear and measurable benefits from their BPM efforts had a BPM COE in place";
* "only 10% of the group reporting mixed results had a BPM COE in place; and 4% of the group reporting no BPM success had a COE in place."
* "67 percent of those reporting that BPM significantly exceeded their goals had a BPM COE, while only 14 percent of enterprises reporting no BPM project success had a BPM COE"

== What a good COE should be ⌘==
Forrester defines the COE as:
"A formally appointed and documented body of knowledge and experience
on a particular subject area
with the goals of:
providing expertise,
managing governance practices,
and supporting projects associated with the subject area."

== Members of the COE ⌘==
* '''process visionary''' who would understand the business needs
* BPM project manager
* BPM tool expert
* an enterprise architect
* several domain project experts (business people called in to provide expertise on projects in their area)

== CoE for SMB ⌘==
* it is not always possible to do a COE (SMB)
* smaller companies lack human resources and funds
* alternative for smaller companies is "a team that is responsible to guide the installation and implementation of the software and controlling the projects the will be using the software"

== Vollmers Thoughts on CoE ⌘==
* "the responsibility for leading it is likely to fall on the enterprise architect, although ideally it should be a business side visionary."
* "What we're finding even in the business process centers of excellence, where I strongly recommend the business take the lead, in every case we've talked to it has been the IT operation,"
* "Primarily, the enterprise architects are a natural to act as a liaison between business and IT. Enterprise architects could also be the clearinghouse for SOA information."
* "BPM and SOA are converging"
* "You can do BPM and SOA together if you pick the right platform"

CoE - Revision history

Izabela Szlachta at 17:31, 19 November 2012