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Balanced Score Cards - Revision history
2026-04-14T18:14:00Z
Revision history for this page on the wiki
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https://training-course-material.com/index.php?title=Balanced_Score_Cards&diff=8091&oldid=prev
Bernard Szlachta at 17:12, 24 November 2012
2012-11-24T17:12:51Z
<p></p>
<p><b>New page</b></p><div><br />
{{Cat|OCEB B200.4 - BPM}}<br />
{{OCEB Links}}<br />
<br />
<br />
{| class="wikitable"<br />
|-<br />
! Strategic Objective !! Lag Indicator (KPI) !! Lead Indicator (CSF) !! Target !! Progress <br />
|- <br />
|colspan="5" style="text-align: center;font-weight:bold"| Financial<br />
|-<br />
| Revenue growth<br />
| Revenue Increase<br />
| Number of bookings, revenue per booking<br />
| 20%<br />
|-<br />
| Increase Cashflow (TODO, find right word)<br />
| Median cash reserve (persent of total turnover)<br />
| Median time between course delivery and payment<br />
| 30%<br />
|-<br />
| Increase profit<br />
| Profit ratio (profit/revenue)<br />
| Revenue, cost, investement<br />
| 10%<br />
<br />
|-<br />
| Broaden Revenue Mix <br />
| Revenue per course category (RPCC) (percentage of total) <br />
| Number of categories/outlines<br />
| RPCC < 10%<br />
|- <br />
|colspan="6" style="text-align: center;font-weight:bold"| Customer<br />
|-<br />
| Expand offering<br />
| Number of new courses sold<br />
| Number of new course/consultancy categories/outlines - categories/outlines removed<br />
| 20<br />
|-<br />
| Increase enquriy conversion ration<br />
| Enquiries converted into bookings<br />
| Number of enquries, rejection rate<br />
| <br />
|- <br />
|colspan="6" style="text-align: center;font-weight:bold"| Internal<br />
|-<br />
| Decrease reply time <br />
| Median time between an enquiry and the reply<br />
| Available time of a Training Coordinator per day, Information about the trainer availability<br />
| <br />
|- <br />
|colspan="6" style="text-align: center;font-weight:bold"| Learning<br />
|-<br />
| Have certification trainers inhouse <br />
| Number of trainers working exclusivly for NobleProg to Number of delivered certification programs ratio<br />
| Trainers working exclusivly for NobleProg delivering certification courses<br />
| 80%<br />
|-<br />
| Increase Training Coordinator Productivity <br />
| Courses Organized/Person<br />
| Time spent with the system, Time spent with the client<br />
| <br />
<br />
|}<br />
<br />
<br />
== Another Example ==<br />
{{Balanced Scorecard Example}}<br />
<br />
== Keywords ==<br />
BSC<br />
<br />
<br />
== Pizza Company Example ==<br />
<br />
== Financial ==<br />
Objective name Lagging Indicator Leading Indicator Target<br />
Maintain current profit NET PROFIT Pizza sold, unit cost the as year increase by inflation rate</div>
Bernard Szlachta