Enterprise Architecture in an Enterprise

title

Enterprise Architecture in an Enterprise

author

Bernard Szlachta (bs@NobleProg.co.uk)

Enterprise Architecture in an Enterprise⌘

• Strategic Management, Strategic Planning
  • OMG Business Motivation Model
  • Balanced Scorecards
• Strategy Execution (EFQM)
• Quality Management
  • Six Sigma
  • TQM
  • ISO 9001
• IT Governance: COBIT
• IT Service Delivery and Support (ITIL)
• IT Implementation (CMM and CMMI)

Area of Management relevant to EA⌘

Strategic Management⌘

• Business Motivation Model (BMM)
• Balanced Scorecard (BSC)

Balanced Scorecard Example

Internal Business Process Metrics
Internal Objective Type	Measures	Targets	Supporting Initiatives	Q1	Q2	Q3	Q4	Annual	Analysis
Innovation	Percentage of sales from new products	5% of revenues will come from new products A and B.	New markets team will drive sales of new products through indirect channel.	1%	2%	4%	5%	5%	Target achieved
Operations	Product quality	Defects will be reduced from 3 in every 1,000 to 1 in every 1,000 by June.
Post-sales service	Warranty and repair costs	Warranty costs will be reduced by 50% by the end of the year.

Strategy Execution⌘

EFQM - European Foundation for Quality Management Excellence Model (2010)

• Introduced in 1992 as the framework for assessing applications for the European Quality Award
• Inspired by the Deming Prize in Japan and Malcolm Baldrige Model in the USA

TODO Describe EFQM

http://www.youtube.com/watch?v=U4K2_QEMP2s

Quality Management ⌘

Six Sigma

Relation to Enterprise Architecture

• Architecture allows to easier

TODO: Describe Six Sigma (OCEB + SigSigma slides)

• Total Quality Management

IT Governance: COBIT ⌘

• Control Objectives for Information and related Technology
• Standard for IT governance
• Published in 1996 by ISACA (Information Systems Audit and Control Association)
• The current version COBIT 5 published in 2012

Its mission is:
* to research,
* develop,
* publish and
* promote
an authoritative, up-to-date, international
set of generally accepted information technology control objectives
for:
* day-to-day use by business managers,
* IT professionals and
* assurance professionals.”

IT Governance: COBIT ⌘

• Provides good practices across a domain and process framework
• Links business goals to IT goals, providing metrics and maturity models to measure their achievemen
• Its process model subdivides IT into four domains:
  • Plan and Organize
  • Acquire and Implement
  • Deliver and Support
  • Monitor and Evaluate
• COBIT responsibility areas: plan, build, run and monitor

Aligned and harmonized with other, more detailed, IT standards and good practices such as COSO, ITIL, ISO 27000, CMMI, TOGAF and PMBOK

• Provides Maturity Model (similar to CMMI)
• COBIT focuses on how to organize IT functions
• Enterprise Architecture concentrates on the primary business and IT organization

IT Service Delivery and Support: ITIL⌘

• IT Infrastructure Library
• Focuses on IT asses management
• Originally developed by the UK Office of Government Commerce (OGC) for the UK central government
• Contains best practices for IT service management
• De facto standard for IT service management
• IT Service Management Forum (itSMF) - forum for IT Service Management professionals
• Provides guidance on the design and implementation of the various processes

IT Service Delivery and Support: ITIL⌘

ITIL processes

• Service Delivery
  • service-level management
  • availability management
  • financial management for IT services
  • IT service contingency management
  • capacity management

• Service Support
  • problem management
  • incident management
  • service desk
  • change management
  • release management
  • configuration management

IT Service Delivery and Support: ITIL⌘

ITIL and COBIT

• Complementary to COBIT
• COBIT objectives can be implemented through ITIL
• COBIT control objectives tell what to do - ITIL explains how to do it (best-practice)

ITIL and EA

• ITIL deals with the IT Assents Management
• EA, especially the relation of applications to infrastructure helps better assents management

IT Implementation: CMMI ⌘

• Capability Maturity Model Integration (CMMI)
• Process improvement approach
• Can apply to a project, a division, or an entire organization
• Current version 1.3 released in November 2010
• CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

CMMI:

• helps integrate separate organizational functions
• set process improvement goals and priorities
• provide a point of reference for appraising current processes

IT Implementation: CMMI ⌘

• CMMI supersedes CMM

TODO:

CMMI is abstract, therefore a lot of other Maturity Models 
use it as a foundation for more specific frameworks (see COBIT and OMG BPMM)

Relation to EA

• EA provides constraints and guidelines for individual software projects
• CMMI Level 3 almost requires EA in place (organization-wide standards and guidelines)

http://www.sei.cmu.edu/cmmi/

ISO 9001 ⌘

• Standards related to Quality Management Systems
• Published by ISO, the International Organization for Standardization
• One of the most widely used management tools in the world (Over a million organizations worldwide)
• Designed to help organizations ensure that they meet the needs of customers and other stakeholders
• Deals with
  • the fundamentals of quality management systems and
  • the requirements that organizations wishing to meet the standard have to fulfil

EA and ISO 9001

• EA facilitate ISO 9001 conformance of process identification and documentation
• Quality Management say what needs to be designed, documented, controlled, measured and improved
• EA determines how the processes and resourced are organized and implemented

BPM⌘

see Enterprise Architecture and Management